Privacy Policy | Abhaq Fragrances
Information We Collect
To process your orders and provide a smooth shopping experience, we collect the following types of information:
Personal Details
Your name, phone number, email address, and delivery address provided at checkout.
Order & Payment Info
Details of products purchased and payment method. We do not store full card details on our servers.
Technical Data
IP address, browser type, device information, and pages visited on our website.
Communications
Messages, queries, and feedback you send us via email, phone, or social media.
How We Use Your Data
We use the information we collect for the following legitimate purposes:
- To process, confirm, and deliver your orders
- To communicate with you about your order status and tracking
- To respond to your questions, requests, and customer service needs
- To process returns, exchanges, and refunds
- To send you promotional offers and updates (only if you have opted in)
- To improve our website, products, and overall shopping experience
- To detect and prevent fraud or unauthorised activity
Cookies & Tracking
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences.
- Essential cookies — required for the website and cart to function properly
- Analytics cookies — help us understand how visitors use our site so we can improve it
- Marketing cookies — used to show relevant offers (where applicable)
Sharing Your Information
We value your trust and never sell your personal data. We only share your information with trusted parties when necessary to fulfil your order:
- Courier partners — to deliver your order (name, address, phone number)
- Payment processors — to securely process online payments
- Service providers — who help us run our website and operations under strict confidentiality
- Legal authorities — only if required by law or to protect our legal rights
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
- Secure (SSL) connections for data transmitted through our website
- Restricted access to personal data on a need-to-know basis
- Regular review of our security and storage practices
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including order processing, customer service, and legal or accounting requirements.
When your data is no longer needed, we will securely delete or anonymise it.
Your Rights
You have the following rights regarding your personal data:
To exercise any of these rights, simply contact us using the details at the bottom of this page. We will respond to your request within a reasonable timeframe.
Third-Party Links
Our website may contain links to other websites or social media platforms (such as Instagram and Facebook). This Privacy Policy applies only to Abhaq Fragrances.
We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any external sites you visit.
Children's Privacy
Our products and website are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal data, please contact us and we will take steps to remove that information.
Changes & Contact
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:
Contact Abhaq
We're happy to answer any privacy-related questions.
