Exchange & Return Policy
Exchange & Return Policy | Abhaq Fragrances
Our Exchange & Return Window
You may request an exchange or return within 7 calendar days from the date your order is delivered. Requests submitted after this window unfortunately cannot be accommodated.
What Can Be Exchanged or Returned
To be eligible for an exchange or return, all of the following conditions must be met:
Eligible
- ✓ Product is unused and unopened
- ✓ Original factory seal is intact
- ✓ Original packaging and box included
- ✓ All tags, labels and accessories present
- ✓ Request made within 7 days of delivery
- ✓ Product received in damaged or defective condition
- ✓ Wrong item delivered by Abhaq
Not Eligible
- ✗ Product has been used or opened
- ✗ Seal has been broken or tampered with
- ✗ Original packaging is missing or damaged
- ✗ Request made after 7 days of delivery
- ✗ Change of mind after opening
- ✗ Purchased during a sale or promotion
- ✗ Product gifted or bought as a gift set
Exchange vs. Refund — What We Offer
At Abhaq, we offer the following resolutions depending on the reason for your request:
| Reason | Exchange | Refund | Store Credit |
|---|---|---|---|
| Wrong item delivered by us | ✓ Yes | ✓ Yes | ✓ Yes |
| Item arrived damaged / defective | ✓ Yes | ✓ Yes | ✓ Yes |
| Sealed item, change of mind | ✓ Yes | ✗ No | ✓ Yes |
| Opened / used product | ✗ No | ✗ No | ✗ No |
| Sale / promotional item | ✗ No | ✗ No | ✗ No |
How to Request an Exchange or Return
Follow these simple steps to submit your request. Our team will guide you through the rest.
Email us at wecare@abhaqfragrance.com or call +92317-0000850 with your order number and reason for the request.
For damaged, defective, or wrong items — attach clear photographs of the product, packaging, and the shipping label in your email. This helps us process your request faster.
Our team will review your request and respond within 24–48 business hours with a decision and next steps.
If approved, we will arrange a pickup or provide you with a return address. Please pack the item securely in its original packaging before handing it to the courier.
Once we receive and inspect the returned item, your exchange will be dispatched within 2–3 business days or your refund initiated within 5–7 business days.
Shipping Costs for Returns
The responsibility for return shipping costs depends on the reason for the return:
| Situation | Who Pays Return Shipping? |
|---|---|
| Wrong item or defective product sent by Abhaq | Abhaq Fragrances — we cover all costs |
| Change of mind (sealed, unopened item) | Customer — return shipping at your expense |
| Damaged in transit (courier fault) | Abhaq Fragrances — we will coordinate with the courier |
Damaged or Defective Products
We take extreme care in packaging all orders. However, if your item arrives broken, leaking, or defective:
- Report the issue within 24 hours of delivery with photographs
- Do not dispose of the packaging or product — we will need them for the claim
- We will send a replacement at no extra cost, or issue a full refund
- Resolution is typically completed within 5–7 business days of confirmation
Important Notes
- Abhaq Fragrances reserves the right to refuse any return or exchange that does not meet the stated conditions
- All returned products go through a quality inspection before an exchange or refund is approved
- Items purchased during clearance sales, flash sales or bundle offers are final sale and not eligible for return or exchange
- We do not accept returns for fragrance sensitivity or personal scent preference — we recommend reading product descriptions carefully before purchasing
- Abhaq reserves the right to update this policy at any time. Changes will be effective immediately upon posting to the website
Need Help? Contact Us
Our customer care team is available 7 days a week to help with any exchange or return queries.
Abhaq Customer Care
We typically respond within 24–48 hours on business days.
