Shipping Policy | Abhaq Fragrances
Delivery Coverage
Abhaq Fragrance currently ships to all cities and towns across Pakistan. We partner with reliable logistics companies to ensure your precious fragrances arrive safely, whether you're in Karachi, Lahore, Islamabad, or any remote city.
Order Processing Time
Once your order is placed and payment is confirmed, our team carefully packs your fragrances to ensure they travel safely.
| Order Type | Processing Time | Notes |
|---|---|---|
| Standard Orders | 1–2 Business Days | Orders placed before 3:00 PM PKT are processed same day |
| Pre-Order Items | As stated on product | Estimated dispatch date shown on product page |
| Sale / High-Demand Periods | 2–4 Business Days | During Eid, Ramadan & special promotions |
Estimated Delivery Time
Delivery timelines depend on your location within Pakistan. Below are our estimated delivery windows after dispatch:
| Location | Estimated Delivery |
|---|---|
| Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan) | 3–4 Business Days |
| Remote / Rural Areas | 7 Business Days |
These are estimated timelines and may be affected by courier delays, weather conditions, or high-volume periods. Abhaq Fragrance is not liable for delays caused by the courier partner after dispatch.
Shipping Charges
We keep our shipping simple and affordable:
| Order Value | Shipping Fee |
|---|---|
| Below Rs. 8, | Rs. 190 |
Order Tracking
Once your order has been dispatched, you will receive:
- An SMS notification with your tracking number and courier name
- An email confirmation with a direct tracking link (if email is provided at checkout)
- You can also track via the courier's official website using your tracking ID
Failed Delivery & Re-attempts
Our courier partners will make up to 2 delivery attempts. Please ensure someone is available to receive the parcel at the address provided.
- If the first attempt fails, the courier will contact you to reschedule
- If both attempts fail, the parcel will be held at the nearest courier hub for 3 business days
- After 3 days, unclaimed parcels will be returned to Abhaq Fragrance
- Re-shipping fees will apply for orders returned due to failed delivery caused by incorrect address or non-availability of the recipient
Damaged or Lost Parcels
We take great care in packaging all orders. However, in the rare case that your order arrives damaged or is lost in transit:
- Contact us within 24 hours of delivery for damaged items — include clear photos of the packaging and product
- For lost parcels, contact us within 7 days of the expected delivery date
- We will investigate with our courier partner and provide a resolution (replacement or refund) within 5–7 business days
